Office Administrator – Product Support Team

*Closing date: Monday 13^th July 2026.

📍 Doncaster

Gray & Adams has an excellent opportunity for an organised and customer-focused Office Administrator to join our Product Support Team based in Doncaster.

As the UK market leader in specialist temperature-controlled and bespoke vehicles, we are looking for someone who communicates confidently, works well in a busy environment and takes pride in delivering high-quality administrative support.

The Role

This is a key administrative role, supporting the smooth operation of the Product Support Team. The successful candidate will ensure clear communication, accurate record keeping and efficient coordination between customers, service agents, suppliers and internal departments.

Key responsibilities will include:

• Supporting the Product Support Team with day-to-day administration
• Handling customer enquiries via phone and email professionally and efficiently
• Requesting information and accurately updating and maintaining company databases
• Providing customers with regular and clear updates on open support cases
• Liaising with service agents, suppliers and internal departments to support the efficient resolution of customer support cases
• Processing invoices and purchase orders

Due to the nature of the role and the level of collaboration required with other members of the Product Support Team, an on-site presence is essential.

What We’re Looking For

We are looking for someone who:

• Demonstrates excellent communication and customer service skills
• Has previous administrative experience
• Can manage multiple tasks while maintaining accuracy under pressure
• Has a proactive and positive attitude with strong attention to detail
• Is confident using Microsoft Office applications

Experience within a manufacturing or automotive environment would be beneficial, although not essential.

Contract Details

• Full-time position based at our Doncaster site

What We Offer

• 38 hours per week, Monday to Friday
• 33 days holiday per annum (pro rata)
• Group contributory pension scheme
• Career development opportunities
• Health and wellbeing support