Parts & Service Manager

Job Specification

Due to organisational growth Gray & Adams Fraserburgh are looking for a Parts & Service Manger to join the team. Are you good with people and have a can do attitude? As the focal point for operational service and parts delivery, you will maintain strong customer relationships and improve our services to ensure maximum customer satisfaction.

If you are ready to join an award winning, hard working company with a reputation for quality, innovation and first class customer service, then we want to talk to you!

About us

Gray & Adams is the UK market-leader in the manufacture of specialist temperature controlled and bespoke vehicles. Founded in 1957, we are a long-established, family-owned business. As we enter our 65th year in business, we are recognised as pioneers of innovation in the refrigerated transport industry, recently winning the “Family Business” and “Business of the year 2022” awards at the “Northern Star Business Awards 2022” and taking “63rd place” in the insiders Top 500 Scottish Companies list. These achievements are a credit to our expert teams who have been the key to our success, designing and building exceptional products that are well engineered and of a supreme build quality. Our customers are at the core of everything we do, and this commitment has facilitated our success and growth. Our team works incredibly hard and their dedication to staying innovative and always looking for a better way, is integral to the considerable success and growth we have achieved together.

We strongly believe in investing in our people and provide training and development opportunities to help our employees progress their future and careers. In addition to dedicated in-house training, we offer the chance to work in a dynamic environment where we continue to work together as a family.


Key Job Requirements

  • Ensure maximum levels of profitability and efficiency are achieved
  • Ensure the highest levels of customer satisfaction are achieved within Parts and Service Team
  • Be influential in promoting all products, vehicle parts and associated equipment
  • Ensure high standards of excellence are achieved within the team
  • Monitor delivery times to ensure a service that consistently delivers on agreed KPI’S
  • Drive continual improvement throughout working practices and communication with various departments
  • Create (where necessary) processes and procedures for the Parts & Service Team and ensure these are keep up to date and adhered to at all times.


Skills We Think Will Help You Succeed In this Role

  • Leadership skills
  • Attention to detail
  • Problem solving
  • Excellent communication skills
  • Demonstrates strategic thinking, incorporating all relevant factors to focus on success
  • Champions continuous improvement to improve efficiency and effectiveness
  • Motivates and engages others with clear objectives, targets and performance goals


Required experience – If you’ve got it, we want it! 

  • Should have knowledge of digital systems – it would be advantageous to have experience of ecommerce bar-coding
  • Experience in a Customer Services environment
  • Relevant experience in automotive or manufacturing industries
  • Previous experience in a high-volume customer demanding role


Sound good? Keep on reading and apply today!


What You Will Receive from Us!

  • 33 Days Holiday per annum
  • Group contributory pension scheme
  • Preferential rates on servicing, MOT and Bodyshop
  • Career development opportunities
  • Health and Wellbeing Support


So… What happens next?

Like the sound of this position? Once applied, our Recruitment Team will review your CV. If suitable, a member of the team will contact you to advise your CV has now been sent to the hiring manager.

CV Submission

Please send your CV via email or post to:

Gray & Adams,

South Road,


AB43 9HU

Application Resources

Please return your application PDF via email or post.
Or choose to complete the application online.