14 May Customer Case Study – Johnston International
A Lifetime of Value for Johnston International Transport
As a family-run business, Gray & Adams understands the values of our customers whose successful operations have been handed down through generations. Johnston International Transport Ltd is one such customer, with a long and proud history, and stellar reputation, Gray & Adams are keen to deliver excellent service as well as quality trailers to allow Johnston International Limited to continue the daily service they deliver for many years to come.
Johnston International Transport set its standards high, and for more than 40 years they have been delivering road haulage and providing warehouse facilities from its modern facility outside Armagh City, Northern Ireland. Their modern fleet covers Ireland, the U.K. and across Europe and they have been a customer of Gray & Adams for more than 35 years.
Most recently, one of their 2017 Gray & Adams refrigerated trailers suffered some sidewall damage, a repair was quickly carried out and due to the outstanding condition of the trailer, which had already been in service for 7 years, the decision was made to repaint it completely. The results speak for themselves and are a testament to the strength, durability and high quality of the Gray & Adams product.
With a focus on long-term value, the service provided by Gray & Adams has been a real marker of pride in aftersales care, repairs and refurbishment, as well as in the bespoke builds themselves for Johnston International Transport Director, Mark Johnston. Mark commented that the trailer is “like new” and reflects their ethos of operating the best equipment in a demanding environment.
“My father bought from Gray & Adams when he had a single truck & trailer and as we continued to grow, we always invested in Gray & Adams products that were built to our specific requirements. The after-sales and parts support we get from the team in Newtownabbey gives us confidence and a reliable business supplier.” – Mark Johnston, Director, Johnston International Transport