10 Dec Customer Case Study | Minor, Weir & Willis
As Gray & Adams continues to support businesses across the UK with premium temperature-controlled transport solutions, one partnership that exemplifies our commitment to reliability, sustainability, and operational excellence is with Minor, Weir & Willis. As a long-established, family-run fresh produce specialist with over 50 years of heritage, their dedication to quality, innovation, and responsible growth aligns closely with Gray & Adams.
About Minor Weir & Willis
Minor, Weir & Willis is one of the UK’s leading fresh produce specialists and a proud second-generation family business founded in 1973. Over more than five decades, they have grown from a small family operation into a market leader with an international supply base, strong retail partnerships, and a reputation for quality, integrity, and innovation.
What has never changed is their commitment to doing business the right way and looking after their people, growers, customers, and the planet. Through investing heavily in best-in-class technology, sustainable operations, and long-term relationships they can deliver high-quality produce consistently and responsibly.
Nabil Hfaiedh, Senior Transport Manager at Minor, Weir & Willis has worked and grown with the company over the last ten years. Nabil tells us,
“During my time with the company, I’ve seen first-hand how our commitment to continuous improvement and investment has strengthened our operations. My role is to ensure our logistics network runs smoothly, safely and efficiently every day by managing our fleet, supporting our drivers, and driving the adoption of the right technology to maintain our high standards. A crucial part of this is choosing partners like Gray & Adams, whose quality and reliability help us protect temperature-sensitive produce and consistently exceed our customers’ expectations.”
Customer Requirement
When asked what brought Minor, Weir & Willis to work with Gray & Adams, Nabil explains,
“Gray & Adams is widely recognised as the premier name in refrigerated trailer manufacturing, so naturally they were on our radar as we sought to continue strengthening our cold-chain infrastructure. We began working with them several years ago as part of our strategic investment in high-performance, energy-efficient logistics solutions. Their reputation for engineering excellence, reliability, and long-term value made them a perfect fit for our operation.”
Most recently, Minor, Weir & Willis placed an order for a fleet of four new chilled trailers, designed to enhance their capacity and support their growing customer base. These units are built to the latest specifications, featuring advanced insulation, improved thermal efficiency, and a range of sustainability-focused technologies that align with their environmental priorities.
Gray & Adams Solution
The Minor, Weir & Willis chilled trailers must operate with uncompromising reliability to protect temperature-sensitive produce. To meet these standard, the trailers must deliver:
- High thermal performance
- Maximum internal volume
- Energy-efficient refrigeration compatibility
- Durable build quality for intensive daily use
- Ergonomic, safe loading and unloading features
- Compliance with the highest sustainability and food-safety standards
Nabil says, “Gray & Adams understands these requirements deeply and has consistently tailored their solutions to suit our operational realities. They worked closely with us from the outset to engineer trailers that optimise both performance and sustainability. They integrated the latest insulation technology, aerodynamic design, and high-efficiency components that reduce running costs and carbon impact without compromising reliability. Their team was proactive, consultative, and always focused on long-term value, not just short-term delivery.”
Added Value
Nabil comments on the added value from Gray & Adams, “with support of Ryan Davies, our experience with Gray & Adams has been excellent. Their engineers, account and sales managers, and aftercare teams all share a commitment to quality and precision that mirrors our own values as a family business.”
The Gray & Adams added value included:
- Providing expert guidance and design input
- Delivering products that reduce energy consumption
- Ensuring strong reliability and uptime
- Offering responsive after-sales support
- Future-proofing their fleet against changing regulations and environmental expectations
The partnership and consultative approach Gray & Adams use means that Minor, Weir & Willis are not just buying trailers, but we are enabling them to investing in long-term performance.
Customer Impact
The future for Minor, Weir & Willis is one of measured, consistent and sustainable growth. As leaders in their sector, they intend to continue expanding their capabilities, investing in technology, and maintaining the strong values that have defined their company since 1973.
Gray & Adams supports that vision by ensuring the Minor, Weir & Willis’ logistics fleet remains at the forefront of cold-chain innovation. Our products help them deliver fresher produce, reduce energy consumption, and operate more sustainably, supporting the key pillars of their long-term strategy.
Our Customer Says
“I would like to thank Ryan Davies for all the excellent support throughout the purchasing process. I appreciated his professionalism, transparency, and responsiveness. Ryan made the experience smooth and straightforward, and I look forward to working with Ryan again in the future.
Lastly, as a family business with more than 50 years of heritage, we choose partners who share our values and our commitment to excellence. Gray & Adams consistently deliver the quality, reliability, and innovation we need to serve our customers and protect our planet. Their trailers aren’t just equipment, they’re an integral part of our promise of freshness and trust.”