10 Dec Quality at Our Core: A 2025 Review by Davy Smith

Posted at 11:38h in News by

As the 2025 year closes, we reflect on another demanding stretch of delivering premium refrigerated and dry freight vehicles to customers across the UK. The pace has been strong and the focus on quality even stronger.

Quality shapes every stage of our work. It guides the way we manage enquiries, support design and build, and stay connected with customers once a vehicle leaves the site. One example is the way our teams handle post-delivery checks, ensuring any early feedback is acted on quickly. This discipline underpins our continued certification to ISO 9001:2015, which keeps our standards sharp and consistent.

Our quality system is built on a few core practices that keep our standards high and our products consistent:

  • Risk-Based Manufacturing: Our management system enables us to proactively identify and mitigate risks in material sourcing, design, and assembly. This reduces the chance of faults, minimises production delays, and guarantees the consistency our customers have come to expect.
  • Supplier Partnership: We strictly control our external providers to ensure every component, meets our standards for quality, durability, customer specification and environmental compliance.
  • Data-Driven Improvement: We continue to monitor and review customer feedback and warranty data to identify patterns, ensuring we direct our improvement efforts where they will have the greatest effect.

As we plan for the year ahead, our focus on customers stays firm. We will continue investing in new technology and training to sharpen manufacturing precision and ensure our wide customer base receives vehicles that consistently exceed expectations for quality, efficiency and reliability.

Investment in our facilities sits alongside investment in our people. We work hard to bring skilled individuals into the business as they shape our success. It’s also our responsibility to provide a healthy and safe working environment, supported by clear policies and procedure guidance. This helps our teams work safely with confidence and maintain the high standards that define Gray & Adams.

– Davy Smith, Group Quality Manager

 

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