04 May Building a partnership to be proud of: Gray & Adams and McConaghy’s Refrigerated Distribution
McConaghy’s Refrigerated Distribution from Ballymoney in Country Antrim have been in operation since 1992 and has been purchasing bespoke, temperature-controlled vehicles from Gray & Adams (Ireland) since 1998.
Originally, the team had seen Gray & Adam’s industry-renowned products on the road or in operation with hauliers and were impressed at their robust and sturdy build quality. This led them to engage with the Gray & Adams team and they have been working collaboratively for over 20 years.
The brief given to Gray & Adams for their most recent purchase was for a high specification 26 tonne GVW rigid mounted on a new Renault T series chassis which included a full high roof sleeper cab. Features on the rigid body include an 18-pallet capacity, underslung refrigeration unit due to the high cab, internal variable stow bulkhead, fully retractable tail lift and some additional side and rear marker lights.
In order to enable the fitting of the rigid body to the chassis, the Gray & Adams team created a bespoke solution for McConaghy’s which met this unprecedented requirement. Working closely with the local Renault dealership, Gray & Adams were able to request the repositioning of the fuel tanks and an uprated front axle capacity during the vehicle production phase to accommodate the refrigeration unit.
Richard McConaghy, Managing Director at McConaghy’s Refrigerated Distribution, explained more about the relationship between the businesses and why they keep coming back to Gray & Adams.
“Gray & Adams products are the best in the industry that we have come across – especially their rigid body. The attention to detail and build quality is exceptional, their products are robust, and they hold temperature well. These are all things that we highly value and expect from the investments we make in our fleet. Gray & Adams products are also extremely hard-wearing, easy to maintain and durable. We’re running one rigid which is 13 years old and it’s still performing really well.”
“As businesses, we have a similar philosophy around quality and service and we both operate around the ethos that we never overpromise and underdeliver. The quality of the Gray & Adams build also translates to the look of the product and it is a great advertisement for our business. We are always noticed for our excellent customer service, but we also stand out for the way we present our fleet and drivers too. We can’t wait to get this new vehicle out on the road and showcasing our business.”
“The customer service we have received from Gray & Adams over the years is outstanding. From the day we started building this new rigid, they invited me to the workshop several times to check in at every stage to ensure we are happy with each element of the build. Being kept involved and having an open and honest style of communication gives us complete transparency throughout. Aside from our belief in their products, the trust we have in the Gray & Adams team is largely because of the way they do things – they do things the right way and this creates added value within our partnership.”
Cotteswold Dairy based in Tewkesbury, Gloucestershire, is one of the largest Independent Family Dairies in the UK, supplying England and Wales and......
For March’s BIG interview, we spoke to Graham Moore, Joint Managing Director at Suffolk-based Moores Refrigeration Controlled Transport Limited (MRCT). How......