How long have you been working for Gray & Adams and what is your role?

I’ve been here for a year and my role is QHSE Manager, in which I manage and maintain our standards in quality, environmental and health & safety ensuring we stay compliant in our operations at Dunfermline.

What attracted you to the company initially?

Simply the advert for the role initially and then through some research on the website I learned the background to the business which made the role even more attractive and aligned to my experience. Having worked in manufacturing in previous roles, I really like the process environment, with a whole team effort to get a final product together and get it out for our customers.

Tell us about your greatest achievements whilst working for Gray & Adams

Well, I’m not sure we could have prepared anyone for the events of 2020 but it has been a challenging yet hugely rewarding experience to work through it in my role at Gray & Adams and be a part of solving issues around our working environment for the business.

One thing that I’m particularly proud of is working to put in place a cloud-based management system for Dunfermline. We know that this will pay big dividends for efficiency when it’s up and running and could offer further opportunities for our other sites in the future, if it is successful.

What current industry innovation impresses you the most and why?

Looking at all the awards and achievements of the business over the years is really impressive – it just shows how Gray & Adams is at the forefront of design and manufacture in the UK. No one thing stands out, it’s just great to see how we are a forward-thinking and innovative company.

How do you ensure customer service excellence for our customers?

On the quality side of my job we look at internal quality processes and we also do a lot of Health, Safety and Quality audits, I recently just completed the legal compliance audit of over 40 Acts, Regulations Codes of Practices and Guidance. We consistently and regularly review manual procedures, training records and do a gap analysis to ensure we can increase the skills of the team.

Everybody shares the responsibility for setting the standard for customer service excellence and it’s really a huge asset to the business just how accountable everyone is for ensuring we always deliver for our customers.

If you could do someone else’s job (at Gray & Adams) for the day, whose would it be and why?

I’d love to be one of the truck drivers – I was in the RAF as a driver and examiner, teaching people to drive the RAF vehicles. Sometimes I miss getting behind the wheel, but I eventually gave up my licence, though I absolutely loved it. I think that, compared to my RAF experience, the vehicles nowadays are so technologically advanced and comfortable that it would be fantastic to see what they are like to drive.

What is the best thing about working for Gray & Adams?

Certainly, the variety within my job keeps me on my toes and excited about coming to work each day. I’ve been lucky to have lots of support from Calvin Morrice and Bryan Easton since I began and people all over the business have been very welcoming, so I have thoroughly enjoyed experiencing the culture at Gray & Adams and being a part of the team.

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