04 Sep Staff Spotlight: Murray Littlejohn
We caught up with Murray Littlejohn after 31 years of service with Gray & Adams.
Q1. How long have you been working for Gray & Adams and what is your role?
I have been working here for 31 years, having started in 1988. I am currently the Transport Co-ordinator and in charge of getting the trailers from the factory to the customer, on time and for when they need them. It’s a challenge that involves covering big distances as efficiently as possible.
Q2. What attracted you to the company initially?
I initially asked James Gray if there were any jobs going at Gray & Adams. He said yes but as a boy who had grown up working on farms, he insisted I wouldn’t enjoy working inside. He told me to wait and that he would come back to me when an outside job was available. Sure enough, he did and I came on board as a Fork Lift Driver, working that job for ten years. The job is not lost to me though, as I still love a day on the forklift when I get the chance.
Q3. Tell us about your greatest achievements whilst working for Gray & Adams
Getting the finished trailers to the customers on time and receiving emails to say thank you. We are a big team and I only play a small part of the end result but the consistency of on time delivery, and how this adds to customer satisfaction, is something I am really proud of.
Q4. What current industry innovation impresses you the most and why?
The double deckers are really impressive. Both in scale and efficiency – it means less vehicles on the road and more product delivered at one time, which is also better for environment.
Q5. What current trends do you see making the biggest impact on the Industry?
The size of trailer keeps getting bigger. We are now at 15.5 metres long. These bigger trailers are great for delivery efficiency but are a bigger challenge in production and delivery.
Q6. How do you ensure customer service excellence for our customers?
The most important thing is a good mix of people, who are committed and work hard to get the jobs done on time. It makes a huge difference, and we do have a good team.
Q7. If you could do someone else’s job (at Gray & Adams) for the day, whose would it be and why?
I’d go back to the forklifts. When you are on the forklift you get to visit all departments and meet loads of people and see what is being done across the business. It is a great job!
Q8. What is the best thing about working for Gray & Adams?
The people. We have a great bunch of people. Everyone gets on. We call it the craic in Scotland – We laugh and joke, it is like a family really. You can speak and joke with anyone at any level in the business, from the Directors to the guys brushing the floor.
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